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Tel:+86-755-27621426
  Tel:+86-755-27625728
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Sales: sales@hzd.com.cn
Technic: support@hzd.com.cn
 
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       Service

Dear Clients:
       Thank you for shopping "HONGDU" test equipments,and cooperate in good faith between us. Please read this Ordinance, and kindly give us the criticisms and suggestions about our service, so that we can constantly improving our service.
       We insists on the principle of "well-designed, scientific management, complete control, customer satisfaction" , to provide users with comprehensive and efficient services. We also provide users with consulting, design, equipment maintenance and other long-term and comprehensive technical service and support. And we promise to provide the best technical support and after-sales service to ensure that equipment running at optimal condition.


Service provides by HONGDU TESTING
       Product catalog and introduction details in English.
       Product made to order.
       To provide customers with pre-sales and after-sales technical consultation and services.


Terms of after service
       All of the machine’s accessories except the expendable will be repaired without charges in one year. We provide operator training and technical support, any questions please contact us by service hotline 400-660-8068 or repair online system.

Repair service
       Repair range:All products provids by HONGDU TESTING.
       Repair period:We’ll react within 24 hours and repair the broken-down product with in 3 days since received a repair information. We’ll solve the problem by make a phone call,send an email or send a repairer to provide onsite service.

       Repair fee:Onsite service fee 100RMB/time/day/person,replacement material and travel fees based on actual repair address.

       In view of the repairer can not arrives at customer’s factory, oversea clients could sent a vidio or picture of the machine which need repaired to us when any malfunction occur or follow the “repair guider” to check the failure by yourselves.
Notice:
       Customers can contact with us via call us by free service hotline:400-660-8068,send us an email to supprot@hzd.com.cn or sign in to www.hzd.com.cn to chat with our service stuff online.

       In order to provide you with high quality products, we provide a "customer satisfaction survey", kindly fill out that form to help us improve our service. Hope for your participation!

 

 

 
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